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Pros
Great company and great pay
Cons
You are required to do a lot of task work
Pros
The customers are really important.
Cons
Poor pay, poor communication, changing procedures.
Pros
It was okay until it wasn’t.
Cons
Low base pay compared to other medical device sales roles. Comp structure changes frequently to control commission earnings. Sales have become robotic. Loss of trust in leaders and employees lack autonomy. Job is no longer enjoyable due to lack of creativity. Directors micromanage through CRM and other apps. Actions of leadership don’t align with stated company values. They have sucked all the joy out of this job in the last 3 years.
Pros
- Working with first responders is super rewarding and can be a ton of fun. - Some good, talented coworkers who make the job bearable. - A rare opportunity for clinicians to enter a sales role without prior sales experience. - Lots of responsibilities allow you to learn multiple aspects of the business.
Cons
- Toxic Leadership & Culture: The company's leadership fosters a toxic environment where communication is often unclear, and employees are treated like disposable resources. The top brass seems more interested in maintaining their power and pushing their agenda than looking to improve the workplace or help their team members become more successful. The entire company culture is based on fear—fear of not entering enough data in CRM, fear of not making enough customer visits per week, and fear of losing your job because you're not meeting some unrealistic metric. Feedback is often provided in an unconstructive manner, which only contributes to more stress and anxiety. Leaders demand perfection without offering the tools or support needed to succeed, and any misstep is met with blame and punishment rather than guidance or understanding. There’s also a clear absence of empathy from management. Whether you're struggling with personal issues or dealing with an overwhelming workload, there’s no acknowledgment or support from leadership. When you bring up concerns about workload or mental health, you’re met with dismissive responses like, “don't let it bother you,” or, “this too shall pass.” - Micromanagement: If you're someone who thrives on autonomy or taking initiative, this is probably not the place for you. The leadership team micromanages every aspect of your job, which leaves little room for creativity or personal development. The constant oversight makes it hard to trust your own judgment, which leads to making decisions just to check a box. - Lack of Work-Life Balance: Expect to be on call 24/7. The company promotes the idea of a "fast-paced" environment, but it quickly becomes clear that this translates to overwork and burnout. There’s no clear boundary between personal and professional time, and taking time off feels like a luxury that you’re often guilt-tripped into skipping. Don't let the unlimited PTO plan fool you... you'll be working on vacations too. You’re expected to constantly be "on," even outside of regular work hours, which makes it impossible to maintain a healthy balance. - Low Salary, Changing Commissions, Unrealistic Quotas: The salary is extremely low compared to industry standard and the company's justification is that the monthly and quarterly commissions will make up for it. No annual salary raises despite having positive annual performance reviews. Compensation plans are changed often and sometimes suddenly, usually resulting in an overall pay reduction. If you have a great year, prepare to be punished with an unrealistically high quota the next year without any explanation for how they calculated that number. If you do well and hit your sales targets too quickly, don’t expect to be rewarded for your efforts. Instead, the company has a policy of docking commissions if your sales exceed a certain threshold. This discourages high performance and makes you feel penalized for working hard. It’s a demotivating system that punishes success rather than incentivizing it. Ultimately, you are incentivized to aim for mediocrity.