Pros
Chewy Customer Service has proven to be an incredibly supportive environment marked by leadership that is receptive and responsive to opinions from outside of the leadership group itself.
Leadership does an excellent job of actively identifying and developing top performers for further advancement with little consideration of seniority between peers.
Feedback from both team members and customers provides the basis for many if not most decisions rather than the impact to the company balance sheet.
Plans for continued growth into new sectors mean that Chewy intends to remain a force in the pet supplies and pet health industries for many years to come.
Company and department-wide raises have been frequent and aggressive in terms of attracting and retaining top talent in the field.
Cons
Scheduling is somewhat inflexible in terms of taking time off, adjusting long-term availability post-hire, and during each shift which includes breaks and meal periods which may be scheduled at different times from day to day.
Opportunities for advancement from entry-level to specialist are numerous but may become substantially less common thereafter.
Meal breaks are only a half-hour.