What is the hiring process like at GetHarley?

The people. Truly some of the smartest, funniest, most capable co -workers I’ve ever had. It was a truly amazing working with them. It actually feels like working with your friends (in both the good and trauma-bonded ways). If you’re fresh out of uni or looking for a short term internship, you’ll learn a ton just by being around sharp people and friendly people that you can call friends Skincare discount (though it used to be better — now it’s 30%, which barely feels generous considering what they mark it up to). Its mainly work from home - Which is the best benefit of the job. However it may depend on which area of the business you are in. For sales you will have to travel.

I came in broke and left broker — emotionally and financially. This company genuinely does not prioritise its employees. While they’ll go above and beyond to keep practitioners happy and hit sales targets, the same energy is never extended to the people actually keeping the business running. There’s no meaningful investment in talent unless they’re hiring a new C-suite director or VP from some big-name company like Deliveroo, or Farfetch. Bonuses? Only if you're an account manager, and even then they’re based on impossible commission targets. There’s no real recognition, no clear growth path — just stress, burnout, and the occasional “thanks” in Slack while you keep the business afloat with outdated workstreams. The 9-to-6 schedule is bad enough, but let’s be real it’s often longer. And even worse, working hours aren’t clearly communicated to either our B2B clients (practitioners and clinicians) or B2C ( the prac's customers). Why? Because sales always come first. We purposely keep our hours vague even though they’re easy to find online in case someone has a “valuable” sales query at 8 PM. And of course, the people who messaged in are wondering why they are not being responded to. Unless you're in management, team lead and up, career progression is near impossible, especially if you want to be an individual coordinator. You can exceed expectations and still be told there’s “room for growth,” usually by someone earning triple your salary while handing off their own responsibilities to you. “Think about how we can adapt workflows” and “operationalise more tasks” — translation: please do my job too, but for less. Everything is “urgent,” all the time. Practitioners constantly threaten to leave (spoiler: they rarely do unless they aren’t really using the platform). While the skincare recommendations are supposedly science-backed, the actual knowledge is often cobbled together by overworked junior employees relying on TikTok, Google, or — ironically — ChatGPT. It's hard to take the "expert-led" message seriously when internal training is inconsistent at best. The company’s mission and proposition are actually good, I still believe in the core idea. But the execution is deeply flawed, if saw who manual everything used to be, you would cry. They love to throw around words like “honesty” and “transparency,” but those values vanish when it comes to career development, compensation, and feedback. Loyalty is expected. Appreciation? Not so much. Salary reviews were honestly the most demoralising part of the job. I can’t think of a single one that wasn’t painfully awkward. My manager and I both knew the raise was disappointing, but there’s nothing she could say, and I was just counting down the minutes so I could cry in peace. There’s no explanation, no negotiation, and definitely no plan for how to grow your salary. You’re handed a number well below market rate and expected to be grateful. “We’re so delighted you’ll continue living paycheque to paycheque.” One last thing, the quarterly team “get-togethers.” You still work most of the day, sit through a few skincare talks in the afternoon, and then spend the next day scrambling because there’s no breathing room in this job. We couldn’t even get one proper day to connect or recharge because, frankly, the CEO loves money too much to let the company slow down for even a few hours. The only benefit is going and realising everyone feels the same as you and knowing you are not alone. This experience taught me a lot — mostly what to never tolerate again. However I think once you work at GetHarley, you can work anywhere.

There were so many lovely and talented people within the company

I rarely write reviews, but I feel compelled to warn others considering a role at GetHarley. While the company presents itself as mission-driven and ambitious, the internal reality is far from the polished image. The culture is toxic, marked by micromanagement, lack of psychological safety, and a leadership team that discourages independent thinking. There are no strategies behind any of the numbers, decisions are made with little consultation or logic, If you bring alternative perspectives or challenge the status quo, you risk being sidelined or completely ignored. There is a clear culture of favoritism, and promotions or influence are often based on proximity to leadership rather than merit or performance. Creativity, autonomy, and collaboration are stifled. Talented people either burn out or leave quickly — and many do. Despite the external hype, the internal dysfunction is hard to ignore. I would advise anyone considering a role here to ask tough questions about team turnover, leadership accountability, and decision-making processes during the interview process. This company is not a healthy environment for high performers who value transparency, fairness, or professional growth

- Somehow they’ve managed to hire some really kind & special individuals, part of the reason I stayed longer than I should have. - If you’re on the sales team, you will attend many extravagant dinners which is nice I suppose. Any other team it is unlikely you will be invited to much. - In all fairness, they arrange some fun things such as yoga classes etc. - Discount on skincare.

I want to start by saying for anyone looking at these reviews potentially interested in joining GH, please do not take notice of all the positive ones on here. During my time, I was urged constantly to write a positive review on glassdoor and was chased on this on numerous occasions. The comments on here about GH being a positive and supportive working environment could not be further from the truth! When I first started at GH, I was extremely impressed by the company ethos, mission and vision. Everyone I met seemed incredibly friendly, and they really sold the dream that I could fast track my career with them. It didn’t take long until I realised that this was all a facade. I joined at a point in which they had just fired a number of sales members. Another they fired a month into my employment, which the CEO expressed to the rest of the sales team was due to the fact that GH is for “ninjas.” (Honestly, expect lots of cringe). In fact, the CEO often bragged that only 1 out of 3 would pass their probation, which inevitably created anxiety amongst the team around job security… the probation period is 6 months! They played on this fear by telling me things like “you’re either going to sink or swim in this job” and would pressurise me to work evenings and weekends too. On my first week I was informed that we have an hours lunch, though that this is just “not the vibe of the office” - you would definitely be frowned upon for doing so. Everyone eats while working, I was sometimes working 8:30 am till 9pm due to the problematic hustle culture so deeply encouraged. There’s a feeling that they are disappointed in you should you not work outside your working hours or just generally do everything that they want you to do. This even filtered down into being pressurised to go for after work drinks, we were told we were ungrateful if we ever declined (most of us just wanted sleep). They started doing Monday morning 8am gym sessions. Only, this became mandatory - I was told off by my manager on a Sunday for not wanting to participate every week. Wildly inappropriate to say the least. Then there’s the point around progression, GH have very few favourites that will be given opportunities. Everyone else are promised progression which in actuality they have no intention granting. Personally, I was hired to do both new business and account management. I was told that there would be an opportunity to see which one suits me best and then eventually focus on that. However, I was only ever given a few challenging accounts with really low patient count for account management, they offered me no training or guidance. It was clear that the sales manager wanted to keep me as her side kick for new business. They eventually reduced my role to online outreach everyday and managing the sales managers work emails and calendar (practically her PA)… considering this was not my first sales role, this was most definitely not utilising my skills and experience. I think someone else touched upon this here, though I think it’s worth reiterating that the sales manager (I believe now called head of commercial management) is incredibly unprofessional and difficult to work with. It often felt like walking on eggshells around her, she was always hot and cold. Just one example, I requested to take a call since a family member was taken to hospital. She responded to tell me that these are “core working hours” and would not let me call them despite being visibly worried and upset. This individual is a bully, unless you’re going above and beyond to do everything her way she will make effort to either get rid of you or make your life miserable and ensure you are not given opportunities. Expect complete micromanagement. She is close friends with the CEO and has far too much power within the organisation. There is also no HR, which should tell you everything you need to know. When I eventually decided to leave, they tried to keep me on the basis that I was “on brand” whatever that means. When I explained that I was unhappy just doing outreach, this was after all not the job that I had applied for, they told me that I do not have what it takes to be an account manager. They made me do a presentation on the spot, told me it was not good enough and then I left. Since leaving I have become such a happier person! I have now got a good work/life balance and work for a great company who support me and give me far more opportunities. If you’re looking for this you won’t find it at GH, I can’t stress enough how awful of a workplace this is. I have only touched upon a few points and examples here, though if there is one way to describe GH it would be TOXIC. I know others have since left without having a job lined up purely to escape the terrible work culture. All in all my worst ever working experience.

Maybe career progression opportunities if you REALLY put the work in.

I’ve worked in various sectors, including start-ups, so I had a good idea of what to expect — or at least I thought I did. But my experience at Getharley was far from what was promised during the interview process. I genuinely felt misled and even gaslit at times. What was presented as a supportive and exciting environment turned out to be incredibly stressful, and the so-called “performance culture” felt more about making the business look good than actually helping employees grow. The targets are unrealistic — the kind of numbers only AI could consistently achieve — and the pressure this creates is exhausting. Despite how much they talk about caring for their employees, the reality doesn’t match up. The benefits are minimal, there’s little to no real health support, and the level of micromanagement can make you feel like you’re not trusted to do your job. At this point, the company is well beyond the start-up phase, so it’s hard to see why that’s still being used as an excuse for the lack of structure and poor quality of internal processes. My advice? Take the negative reviews seriously — there’s a pattern here for a reason. You’ll pour your time, energy, and effort into this company and likely end up regretting it. When so many people are saying the same thing, it’s not a coincidence.

- Somehow they’ve managed to hire some really kind & special individuals, part of the reason I stayed longer than I should have. - If you’re on the sales team, you will attend many extravagant dinners which is nice I suppose. Any other team it is unlikely you will be invited to much. - In all fairness, they arrange some fun things such as yoga classes etc. - Discount on skincare.

I want to start by saying for anyone looking at these reviews potentially interested in joining GH, please do not take notice of all the positive ones on here. During my time, I was urged constantly to write a positive review on glassdoor and was chased on this on numerous occasions. The comments on here about GH being a positive and supportive working environment could not be further from the truth! When I first started at GH, I was extremely impressed by the company ethos, mission and vision. Everyone I met seemed incredibly friendly, and they really sold the dream that I could fast track my career with them. It didn’t take long until I realised that this was all a facade. I joined at a point in which they had just fired a number of sales members. Another they fired a month into my employment, which the CEO expressed to the rest of the sales team was due to the fact that GH is for “ninjas.” (Honestly, expect lots of cringe). In fact, the CEO often bragged that only 1 out of 3 would pass their probation, which inevitably created anxiety amongst the team around job security… the probation period is 6 months! They played on this fear by telling me things like “you’re either going to sink or swim in this job” and would pressurise me to work evenings and weekends too. On my first week I was informed that we have an hours lunch, though that this is just “not the vibe of the office” - you would definitely be frowned upon for doing so. Everyone eats while working, I was sometimes working 8:30 am till 9pm due to the problematic hustle culture so deeply encouraged. There’s a feeling that they are disappointed in you should you not work outside your working hours or just generally do everything that they want you to do. This even filtered down into being pressurised to go for after work drinks, we were told we were ungrateful if we ever declined (most of us just wanted sleep). They started doing Monday morning 8am gym sessions. Only, this became mandatory - I was told off by my manager on a Sunday for not wanting to participate every week. Wildly inappropriate to say the least. Then there’s the point around progression, GH have very few favourites that will be given opportunities. Everyone else are promised progression which in actuality they have no intention granting. Personally, I was hired to do both new business and account management. I was told that there would be an opportunity to see which one suits me best and then eventually focus on that. However, I was only ever given a few challenging accounts with really low patient count for account management, they offered me no training or guidance. It was clear that the sales manager wanted to keep me as her side kick for new business. They eventually reduced my role to online outreach everyday and managing the sales managers work emails and calendar (practically her PA)… considering this was not my first sales role, this was most definitely not utilising my skills and experience. I think someone else touched upon this here, though I think it’s worth reiterating that the sales manager (I believe now called head of commercial management) is incredibly unprofessional and difficult to work with. It often felt like walking on eggshells around her, she was always hot and cold. Just one example, I requested to take a call since a family member was taken to hospital. She responded to tell me that these are “core working hours” and would not let me call them despite being visibly worried and upset. This individual is a bully, unless you’re going above and beyond to do everything her way she will make effort to either get rid of you or make your life miserable and ensure you are not given opportunities. Expect complete micromanagement. She is close friends with the CEO and has far too much power within the organisation. There is also no HR, which should tell you everything you need to know. When I eventually decided to leave, they tried to keep me on the basis that I was “on brand” whatever that means. When I explained that I was unhappy just doing outreach, this was after all not the job that I had applied for, they told me that I do not have what it takes to be an account manager. They made me do a presentation on the spot, told me it was not good enough and then I left. Since leaving I have become such a happier person! I have now got a good work/life balance and work for a great company who support me and give me far more opportunities. If you’re looking for this you won’t find it at GH, I can’t stress enough how awful of a workplace this is. I have only touched upon a few points and examples here, though if there is one way to describe GH it would be TOXIC. I know others have since left without having a job lined up purely to escape the terrible work culture. All in all my worst ever working experience.