NO INTERVIEW READING FROM A SCRIPT. It's about knowing how to take the tests and pass the test. They want you to be able to speak clearly and not be rude to customers. They want to know if you can pass a background check because you will be dealing with the donor's private info.

Training simulations, Then Mock calls that you must pass. Checks your wifi first, then your headphones, then speed test, then audio. then mock calls. After that they let you know if you passed or not.