I applied in-person. I interviewed at AGL Energy (Melbourne)
Interview
Comfortable, chill, informative, and supportive interviewers, was asked questions related to my previous job and skills and questions like how will you attend a sales call and incase a customer is not interested to talk- what will you do?
I applied through an employee referral. I interviewed at AGL Energy (Melbourne) in Jul 2022
Interview
Professional environment. Felt respected. Interviewers were polite and supportive to make me feel comfortable. Questions were the regular kind for call centre work. It's good to know as much as you can about the energy provider, all these things will help you in the interview.
Interview questions [1]
Question 1
Describe a difficult situation with a customer and how did you resolve it.
I applied through a recruiter. I interviewed at AGL Energy (Melbourne) in Feb 2024
Interview
The interview went really well — the conversation flowed easily, and I felt confident throughout. The interviewers were warm and supportive and made me feel genuinely comfortable from the moment we started talking. I didn't land the interview because the HR then said that they were having some changes in the business structure.
Interview questions [1]
Question 1
The one question that stood out was when they asked me a few tactics on how I tackle difficult questions from stake holders.