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      Aegis

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      Defense Finance and Accounting Service
      3.8★Compensation and benefits

      Inbound Customer Service Interview

      6 Sept 2017
      Anonymous interview candidate
      Melbourne
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Aegis (Melbourne) in Sept 2017

      Interview

      Small group interview set up with repetitive behavioural, situational and personal questions. Same questions over and over but worded differently. Also, they test your basic maths knowledge and there is timed typing test for accuracy and speed. From the initial phone interview, the interview stage and to the outcome, it took 4 business days. After having spoken with the talent acquisition team member who conducted the phone interview and accepting an offer for a face to face interview I knew that I didn't want the job and considered not attending. The phone interviewer was polite and friendly but made a disparaging remark regarding the clientele which is unprofessional, unethical and a big red flag. Given it was the first job I have applied for in years I thought I'd go for the practice but sabotage my type test speed and some of the interview questions as I didn't want the panel to seriously consider me to save wasting everybody's time. Some important things to note, which left me with a poor impression and confirmed my initial feeling about their lack of professionalism, was the fact that the interview was scheduled for 10:00 am. Every candidate turned up 10-15 mins early but they didn't collect us from reception until 10:17am. No apologies from the senior manager of talent acquisition who collected us and escorted us to the interview room. Then no apologies from the team leads and campaign leader. The interviewers were polite and friendly but seemed uninterested and one of them was biting his nails. Yet another big red flag! The interview process took approximately 2 hours but due to their own disorganisation and tardiness they rushed the paperwork/ documentation part. Long story short, it took them until the end of the 2nd business days to get in touch to say I was unsuccessful due to the other candidates being stronger on the day. However, they mentioned that I performed well in the interview but the other candidates had call centre experience. The strangest aspect of that call was the caller asking me if I would like to be considered for other customer service roles that are coming up. How odd? If you're going to go with an experienced candidate then why bother keeping me on your books. I said that it was fine to leave me on file but I definitely won't consider anything, accept any offer nor apply for any Aegis roles in future.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to keep a customer updated?
      Answer question
      1