I applied online. I interviewed at Air Canada (Montreal, QC) in Aug 2017
Interview
1) First round is a phone interview where they ask you about your experience, why you chose to apply, and some specific examples from work history (dealing with difficult customer, a time you failed). They also give a situational question.
2) Secong round is a language test by phone (it is a quick ten minute conversation not related to your experience). The in person interview is with a manager from customer service and an HR representative. This is very similar to the phone interview. They ask about your work history and give you situational problems.
Interview questions [1]
Question 1
Describe a time where you had to deal with a hard client.
The progress was lengthy. I had 2 interviews excluding the phone one. It took a while before I got a call back to get a response. The benefits seem nice though.
I passed 5 interviews (4 for each language}
The general one was long and they asked me some treaky questions.
At the end, they explained to me all about the position and they gave me the opportunity to asked them questions.
Interview questions [1]
Question 1
What were my goals?
Describe how did I improve myself in previous jobs?
One on one sit down interview with an interviewer. The person asking different questions. It does include role play, explaining what is expected and the schedule is base on 24/7 industry