I applied online. The process took 2 months. I interviewed at Air Canada (Toronto, ON)
Interview
After applying, a representative from Air Canada will call you for a short phone interview (approx 10-20min). They ask some yes or no questions, some typical interview questions like "tell me about yourself", and then some scenario questions. If they are pleased with your answers, the representative will book you for a language test. This is a brief 5-10min of chatting to see if you can really speak the language. If you have passed your language tests, they will book you for a f2f Interview, which is very similar to the phone interview. If you provide satisfying answers, they will call you for a group interview where they aim to see your ability to work as a team.
Interview questions [1]
Question 1
What would you tell a customer that is upset that there is no space for their luggage in the cabin above?
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.