I applied through an employee referral. The process took 2 months. I interviewed at Air Canada (Toronto, ON) in Jun 2024
Interview
All virtual Ai interview, which I really disagree with because the “profile of my traits” the Ai came up with was not very accurate, and I. Fact in some places was the opposite of how I work. This needs to be addressed. I understand the need to wade through applicants faster, but not having human interviews and relying on Ai to make decisions for you seems pretty tone deaf for a company that prides itself on its personal warmth and treating everyone as an individual…
Interview questions [1]
Question 1
Tell us about a time where you had to deal with a difficult or angry client, and how did you handle it?
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.