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      Ally Financial

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      Call Center Account Representative Interview

      13 Aug 2015
      Anonymous interview candidate
      Lewisville, TX
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Ally Financial (Lewisville, TX) in Aug 2015

      Interview

      I applied on a Friday, received a phone screening from HR on a Tuesday and was able to come in for an interview that Friday. The interview process was very smooth and simple. There wasn't any difficult questions that were asked. Mostly discussed the position at hand since I was more experienced in back stage collections. This position was a front stage collections.

      Interview questions [1]

      Question 1

      What is the first thing that you do when a customer is enraged on a call?
      4 Answers