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      Senior Director, Workforce Management Interview

      25 Jun 2026
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Alorica (Atlanta, GA)

      Interview

      The process started with a recruiter who then had me interview the Senior VP who I would report to. The was followed by interviews with two VPs in charge of client relations as the client was a major part of the business. The main things that were discussed were the care that needed to be had as well as qualifications in my experience that matched the needs of the business. Overall, it wasn’t complex, but I was also prepared well by each interview on what to expect next.

      Interview questions [1]

      Question 1

      If you’re missing service levels and the client is unhappy, , how do you manage your response?
      Answer question