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      Apartments.com

      Part of CoStar Group

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      Related searches: Apartments.com reviews | Apartments.com jobs | Apartments.com salaries | Apartments.com benefits
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      Customer Support Specialist Interview

      13 Dec 2015
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 days. I interviewed at Apartments.com (Chicago, IL) in Mar 2015

      Interview

      Worked with a staffing agency. Had a phone interview with two managers and it lasted around 25 minutes. Very warm, friendly and easygoing over the phone. I didn't have an in-person interview, they only needed a phone interview to hire me. They each took turns asking me questions, in total about 7-9. They were personable and very understanding when I felt nervous or choked up on the phone.

      Interview questions [1]

      Question 1

      How do you help a customer that is angry or upset when you can't fix or resolve their existing problem?
      Answer question

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