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      Array (NY)

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      Array (NY) interviewsArray (NY) Technical Support Engineer interviewsArray (NY) interview


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      Technical Support Engineer Interview

      2 Oct 2022
      Anonymous interview candidate
      No offer
      Negative experience

      Other Technical Support Engineer interview reviews for Array (NY)

      Technical Support Engineer Interview

      31 May 2022
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Array (NY)

      Interview

      I don't think it's going to be easy to put my 2 month long interview experience into words. It was both emotionally and mentally challenging. At first, it did seem like the purpose of the interview process was to determine if my candidacy would be a good fit, but then things took a turn. After completing the process and taking time to reflect, the turn felt like the purpose had shifted to "throwing me off the mechanical bull". I was put first through a technical conversation, and was given great feedback by the interviewer. From there, I was given over 15 hours worth of technical assessments (two technical assessments total, one of which I had never even received feedback for and seemed to have been tossed to the side). The other was essentially an unpaid project. The feedback portrayed by my point of contact was that I did so-so on the second project. However the feedback given to my face in the next interview was that I did great on that same second project. In that next interview, I was given even more technical questions, to drill even further into the work that I had done. It seemed that the goal was to find a point of weakness and figure out enough of what I didn't know to be able to justify disqualification, which to me is not a fair approach. In the end, the feedback that my point of contact had to give me from the hiring manager that I spoke with throughout the process was that I did not have the basic skills needed for the role. I am okay with constructive criticism, but if I didn't have the basic skills needed, why not stop my candidacy after the first technical conversation? Why tell me that I did great on the technical assessment? If I supposedly did great, I must have the basic skills, right? That goes into my big point. I was being given contradictory feedback throughout my experience. That in of itself is the definition of gaslighting. Which feedback am I supposed to accept when none of the feedback and implicit signals like moving me forward match up? What's even more interesting is that my experience did not start with the mentioned gaslighting. As I mentioned above it started favorably. But that is also what manipulation inherently is. Make a favorable first impression to then gain the trust and time of someone to be able to emotionally manipulate later on. I haven't ended the interview process slightly dismayed and ready to look at my other opportunities. I have ended the interview process with a broken sense of trust and emotional damage that I am now looking to seek counseling for. In the 6+ years of being in the workforce, I have never had an experience as detrimental as the one I had at Array

      Interview questions [1]

      Question 1

      Tell me more about yourself
      Answer question
      4

      Application

      I applied online. The process took 5 weeks. I interviewed at Array (NY) in May 2022

      Interview

      The process was long but after the first round, the team was very transparent and quick to respond regarding the next steps. I had a technical aptitude test on a 3rd party website, then a screening with the recruiter. After that, a conversation with an employee in the same role as what I applied for. I had a technical conversational interview with the Head of Engineering, and then a behavioral chat with another employee after that. An offer was then extended.

      Interview questions [1]

      Question 1

      What are my work styles? How do I work with clients? Questions about SQL queries, status codes, and problem-solving within the console.
      Answer question

      Technical Support Engineer Interview

      6 Apr 2022
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Array (NY) (New York, NY) in Mar 2022

      Interview

      Completed a timed aptitude test, waited about a week to receive an email to schedule an interview. Had the interview, was told I could expect a follow-up interview "within the next 5-10 business days." It's been over a month and I have not heard back from anyone in the company despite sending an email thanking them for their time the day after the first interview and then a second email two weeks later asking if there was any update on my application process.

      Interview questions [1]

      Question 1

      Aptitude test covered attention to detail and problem solving ability. Zoom interview covered my work history and my ability to use Postman and Zendesk.
      Answer question
      4