I went through an extensive, multi-stage interview process that included passing the ATS screening, an initial HR phone screen, a one-hour interview with the hiring manager, a writing assignment, and a panel interview conducted in their Phoenix office. The panel interview was scheduled for one hour but extended to two hours without prior notice, with a significant portion of the second hour focusing on personal topics rather than role-related questions.
During the process, there was also noticeable oversharing about other candidates being considered for the same role, which felt unprofessional and raised concerns about confidentiality and interview standards.
Following the panel, I was explicitly told I would be moving to the next step: a VP interview. I sent thank-you notes to all panel members and followed up with HR after one week for an update. After receiving no response, I followed up again two weeks later, copying the hiring manager who had previously expressed strong support for my candidacy. I received no reply or acknowledgment.
After investing significant time and effort into the process, the complete lack of communication, especially after being told I was advancing, is disappointing and unprofessional. Regardless of the final decision, candidates deserve timely updates and closure.
This experience also suggested that the organization, at least in this office or team, may not be as polished internally as it appears externally. If this process was a preview of what it is like to work there, the silence ultimately spoke volumes.
Advice to Management:
Improve communication with candidates, especially those who reach late-stage interviews. Respect candidates’ time by adhering to scheduled interview durations, maintain professional boundaries during interviews, and ensure confidentiality when discussing candidates.
Most importantly, a simple one-line follow-up would have sufficed; failing to respond to reasonable check-ins at the one and two weeks marker after multiple rounds of interviews risks undermining your firm’s professionalism and reputation.