I applied online. I interviewed at BC Hydro (Vancouver, BC)
Interview
There were 2 interview process which the first one to get to know you then the second one would be the manager from contact centre. It took about a month for the process. After the second interview, they send the reference requests and background check.
Interview questions [1]
Question 1
Q: What was the hardest situation you've ever been in with a customer/client?
The interview was reasonable and the questions were based on the STAR method. The interviewer was friendly and understanding. Prepare well for the interview and it should be good. There are multiple online resources available for help
Interview questions [1]
Question 1
What would you do if a client asked you about something and you didn't know the answer?
I applied online. I interviewed at BC Hydro (Vancouver, BC)
Interview
Interview via Zoom. HR could not hear me. Instead of solving connection problem she did not select me. I made a curtesy follow up call, she is so irritated as if has never received follow up calls from potential workers..
