HR Personnel called me probably 3 days after resume submission. Phone interview with HR personnel. I believe HR person schedules next interview with the vp of the call center department. Discuss resume. What is good customer service? How comfortable are you in using computers? Call center personnel did not mention anything about benefits, pay or whatever. However, she toured me around the facility already. After a week HR called to offer the position. Asked me to come in and fill up papers and discuss more about the pay and benefits. It was roughly 3 weeks process before I actually started my orientation.