I managed to get one phone interview for a Customer Support Analyst position. The interview was conducted over the phone (I am out of State), with a Senior Recruiter, and it lasted 30 minutes as planned. The recruiter was almost 20 minutes late calling me and she had not even reviewed my resume yet. She was very nice, but was more focused on meeting her own criteria than listening to me or giving me a chance to talk. She read from a script, and I could tell she was looking down at a piece of paper by the sound of her voice on the phone, and I could hear her typing the whole time. We wasted 10 minutes while she literally had me read my resume to her. I assumed she wanted me to elaborate, but no, she really just wanted me to read my resume to her while she typed. Then she asked me some questions that I did not feel appropriate for a first "time limited" interview, such as why I chose the University that I attended and what made me want to live in the City that I now reside. We never touched on anything relevant to the position I applied for. We then went on to some roll playing, which I thought would be exciting, more relevant, and "to the point". Even though I did very well I found it rather irritating, as the situation was not only extremely irrelevant, but impossible. It was awfully bizarre. I'm sure there is a strategic reason for this, but again I did not feel it was appropriate or that it accomplished "the right thing". The bulk of the interview consisted of the recruiter reading from a script and me doing very little talking or elaborating. I was rushed and cut off several times, and I could tell she wasn't listening or cared what I had to say. I felt it was a complete waste of time and was actually relieved when I was not invited for a second interview. If that interview says anything about the company, I would not want to work there. I should also mention the job description was a bit misleading. The skills and experience stated as "desired" in the job description were much much less than what I gathered they actually wanted, so again, this was a giant waste of time for both parties. I conclude this company misses out on a lot of great candidates and opportunities because their recruiting strategy is WAY OFF. This was the only interview (out of 6 prior) that left me with a bad taste in my mouth and I did not wish for a call back. Luckily I had several more great interviews with other companies and eventually found a much better opportunity, so I'm glad it did not work out with this one.

1st - complete and submit a digital interview. I actually enjoyed this process and thought it was a lot of fun. They send you a video/info to review before virtual in person interview. 2nd - virtual in person interview with 2 Blackbaud employees. It went well, a lot of the information they were discussing about the position can easily be trained, but I felt if you didn't know any of the information or your response to their questions wasn't up to their standards, (even though most of the info is trainable AND they have training start dates for new employees) it just gave me the impression they were looking for something very specific. Even though they did say 'There's no wrong answer...". I gave them multiple opportunities to tell me specifically what they are looking for in this position and if there were anything in my resume or experience that they were concerned about. They told me what they wanted (which is exactly my experience) and they weren't concerned with anything in my resume/experience (which actually should've been a red flag when interviewers say this, because it was very obvious they wanted something specific). 3rd - after the interview, they emailed me an assignment and I completed the assignment and sent it back. It was easy and again, that information is trainable for anyone. First, it's a pet peeve that job seekers are asked to work on something for them even though we aren't hired. And a huge pet peeve of mine is that there are many job seekers who have many transferable skills, and all the company needs to do is just train them on what they are wanting. I feel like take home assignments are ridiculous anyway, because companies are missing out on awesome people who just need a few hours on company training if they don't know something. But this assignment alone was a no brainer, but again, they were looking for something so specific and they didn't communicate what that was. Lastly, I received a phone call from a Recruiter....who I didn't know and have never spoken to throughout this whole process. I did speak with a Recruiter in the beginning, but this person was different. The phone call went like this: Recruiter: "I called to inform you that you didn't get the position." Me: "Aww, that's disappointing, I was really looking forward to being part of the team. Did (names of interviewers) provide any feedback, this will help me work more on my skills." Recruiter: "No." Dead silence. Me thinking: Wow. If you want to build a better world, maybe you should start on providing feedback. ;-) I thanked her for her time. And that was it. Interviews are exhausting and this interview process was all about Blackbaud and not about the interviewer. It was a lot of take, take, take. And since the last time I reviewed Blackbaud's overall ratings on Glassdoor, it dropped from 4.1 to 3.7.