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      Bonanza

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      Happiness Producer Interview

      6 Dec 2017
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bonanza (Seattle, WA) in Dec 2017

      Interview

      After a brief phone screening to gauge mutual interest and employment eligibility, I was invited for an in-person hour-long panel interview with the co-founders and their Happiness Developer/HR coordinator. They each were very friendly, engaging, relaxed, and humble while asking both standard & challenging questions regarding my professional experience and interests. I arrived early, was given a glass of cold water, and made at home in one of their meeting rooms which had two couches, a video game system, various books, colorful decor, and a street view. Each interviewer took turns asking a series of questions and graciously replied to every answer I provided with their own personal comments, which made me feel heard & understood. They took notes separately on laptops and Mark, one of the co-founders, reviewed my LinkedIn profile aloud to delve deeper into various skills learned through my past employment. After all of their questions were completed and I was given the opportunity to ask my own questions to them about the company & culture, I was tasked with completing a 3-question writing test to determine my correspondence style with customers as a prospective Bonanza Happiness Producer. The test was timed at 15 minutes and the interviewers sat quietly as I typed my responses on a provided laptop. Once done, I was informed that I would receive an email within about 2 business days, regarding any potential next steps about the Happiness Producer role.

      Interview questions [1]

      Question 1

      Why did you leave your last job? Give us a reason as to why we should *not* hire you. When you go on vacation, what do you miss about work/have you missed about your job(s)? How do you help difficult or unhappy customers? If a customer's online IP address was blocked from our website due to potential fraud from the country of his or her IP address, how would you phrase an answer to that person's question/concern? If a customer is having trouble and frustration accessing his or her account on our website, how would you craft a reply to him/her?
      Answer question

      Other Happiness Producer interview reviews for Bonanza

      Happiness Producer Interview

      30 Nov 2016
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bonanza (Seattle, WA)

      Interview

      One phone interview and one in-person interview with pretty basic interview questions. Nothing out of the norm. I feel they just wanted to get a better idea of who I was and if I'd fit with the culture of the company. Mark was super friendly on the phone screen and the 1v1 was in a really laid back room on a pair of couches. Felt like we were hanging out and talking rather than interviewing.

      Interview questions [1]

      Question 1

      What is one thing you'll miss out your last job? How do you feel about working in a quiet office setting? Tell me about a time you had to deal with an angry customer.
      Answer question

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