It has 2 interviews, phone and in person, for a total of approximately 30 minutes, asking basic questions about yourself and some situational questions. It is then followed by a trial shift for opening.
Interview questions [1]
Question 1
Tell me about yourself and why do you want to work here
I applied in-person. The process took 3 days. I interviewed at Chatime (Markham, ON)
Interview
The interview process was straightforward and consisted of one or two rounds. The first round was a basic screening where they asked about availability, work experience, and customer service skills. The second round, if applicable, included a hands-on test where I had to prepare a sample drink and demonstrate knowledge of different tea types. The interviewer also asked situational questions about handling customers and teamwork. The entire process took about a week, and I received a response within a few days.
Interview questions [1]
Question 1
How would you handle a difficult customer?
Can you describe a time when you worked in a fast-paced environment?
What is your favorite tea, and why?
How do you ensure consistency in drink preparation?
Interviews via phone call during covid. Very interested in hearing about prior experiences and gaining insight into your customer service skills. Unsure if interview process is now in person as I interviewed when there were covid restrictions.
Interview questions [1]
Question 1
Tell me about a time you diffused a situation with a customer
