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      Customer Success Manager Interview

      11 Jan 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Checkr in Jan 2020

      Interview

      Quick initial interview, did not feel like I was asked enough questions and then was told I did not advance. Just would have liked more of an opportunity to discuss why I was targeting this role. They did respond fast even though I did not advance.

      Interview questions [1]

      Question 1

      Tell me about your background. Why would you chose this job over others.
      Answer question

      Other Customer Success Manager interview reviews for Checkr

      Customer Success Manager Interview

      22 Feb 2024
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through other source. The process took 1 week. I interviewed at Checkr (Los Angeles, CA) in Dec 2023

      Interview

      Very LONG interview process. 7 interviews for a mid level position is crazy. Also during the 4th interview, the interviewer asked how I would help prevent burn out of cross functional team member which is a big red flag!

      Interview questions [1]

      Question 1

      How did you help a co worker who got into trouble.
      Answer question
      2

      Customer Success Manager Interview

      10 Mar 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Checkr

      Interview

      Recruiter reached out and we scheduled a time to chat via the phone. She never called, so I called her. No answer, but roughly 2 hours later she called and said she was sick so we rescheduled. Not a great start, but I’m understanding of situations like that. We got in contact a few days later and spoke for 30min about the team and job expectations. A week later I met with the hiring manager via Zoom. Chatted for roughly 30min and discussed my past job experiences. She seemed distracted throughout our talk. The week after that, I met with two of the team members. They were nice. Conversation lasted about an hour. Never received an update afterwards on when the next interview would take place. I contacted the recruiter via email but she never got back to me. Then almost 2 weeks later, the hiring manager reached out and we scheduled another interview with her. This time it lasted almost an hour. Again, she seemed very distracted the entire time. Another week passed by with no update. So I contacted the recruiter again for an update on my next steps. No response still. Mind you, we were approaching a month since this process started and I hadn’t received one update or response from her. Another week goes by and I receive a generic email letting me know that they were moving forward with other candidates. I accept the fact that I must not have had the experience they were looking for. But as a potential candidate, I spent over a month in the interview process and had multiple lengthy interviews. I had to move my schedule around to work with the times they scheduled the meetings at. It was a hassle for sure. A little communication throughout the process or afterwards would have been nice. Overall, I found the hiring team to be very unprofessional and they don’t seem to care how much time of yours they take up. Hopefully if you are a potential candidate, you don’t get the same treatment.

      Interview questions [1]

      Question 1

      Tell us about your experience with renewals and upsells.
      Answer question
      9