I applied through a recruiter. The process took 3 weeks. I interviewed at Christie InnoMed (Edmonton, AB) in Feb 2024
Interview
The process was thorough and well-structured throughout, including:
1. Screening phase over the phone with HR
2. Technical assessment in person with a senior service team member
3. Hiring manager 1-on-1 discussion over the phone
4. Final panel interview with the vp of service and HR
Interview questions [1]
Question 1
Main focus on real-world service delivery experiences like:
- Walk me through a time you had to diagnose a failure under time pressure.
- How do you handle situations where parts are delayed, but the customer expects immediate resolution?
- How do you plan your service calls to balance PMs and emergency repairs?
