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      Coles Group

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      Customer Service Representative Interview

      14 Oct 2025
      Anonymous employee
      Perth, Western Australia

      Other Customer Service Representative interview reviews for Coles Group

      Customer Service Representative Interview

      25 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Coles Group (Perth, Western Australia) in Dec 2022

      Interview

      In person interview. Group interview with other department candidates as well. 1) Tell me about your self ( past experiences) That's it. Super easy. Sent me a email that I Passed the interview after 2 weeks and then accepted went to work following week.

      Interview questions [1]

      Question 1

      Tell me about your self
      Answer question

      Application

      I interviewed at Coles Group

      Interview

      Easy. the process was easy I think mostly on difficult customers. they do wanna understand how will you manage or handle your customers. Overall it was an average interview. Were some scenario based questions too.

      Interview questions [1]

      Question 1

      How would you handle customer queries.
      1 Answer

      Customer Service Representative Interview

      19 Aug 2025
      Anonymous employee
      Victoria Park
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Coles Group (Victoria Park)

      Interview

      The interview process was quite lengthy. You have group and one on one interviews. They both happen on the same day. Takes around 1-2 weeks to hear back from them.

      Interview questions [1]

      Question 1

      How I handle difficult situations
      Answer question

      Customer Service Representative Interview

      24 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Coles Group

      Interview

      Great, quick and easy, it wasnt too long the responses were quick and generally let you know on the day if you got accepted or not, and they proceed to tell you the next steps

      Interview questions [1]

      Question 1

      Tell us more about yourself
      Answer question