Customer Service Representative (CSR) applicants have rated the interview process at Currys with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 10 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Currys overall takes an average of 14 days.
Common stages of the interview process at Currys as a Customer Service Representative (CSR) according to 12 Glassdoor interviews include:
One on one interview: 44%
Phone interview: 22%
Drug test: 11%
Other: 11%
Skills test: 11%
Here are the most commonly searched roles for interview reports -
I interviewed at Currys (Hemel Hempstead, England)
Interview
I was asked to talk through my CV, focusing on my experiences. Was questioned along the way and asked to elaborate on certain areas. Was given a couple of scenarios and asked how I would respond in such cases.
I applied in-person. I interviewed at Currys (London, England) in Nov 2025
Interview
Good overall, knowledgeable. I didn't get the job in the end but interview staff were very good and praised how quickly I got to the interview. Thought my suit looked good too.
Interview questions [1]
Question 1
How many years experience do you have working with customers?
I applied through university. I interviewed at Currys (London, England) in Jun 2025
Interview
Discussed existing background, knowledge of brand, products, and straightforward scenarios involving customers in store and how to provide exceptional service as a customer service representative. Pleasant interviewer and beard within 3 days of outcome.
Interview questions [1]
Question 1
Scenario of customer query in store a providing service
I interviewed at Currys (Hemel Hempstead, England)
Interview
Telephone interview was held first, following by a face to face interview. They asked me questions around my experience levels and my understanding of the role I was applying for
Interview questions [1]
Question 1
Could I provide an example of when I had dealt with a difficult customer and summarise how I'd dealt with it