DB Schenker Inbound interview questions

Regional Account Manager, Electronics Your tasks STRATEGIC Serve as the focal point of contact for the customer's Regional Offices, and develop & maintain strategic multi-level relationships with those responsible for the various logistics functions of the customer Be the internal consultant and coordinator for all aspects of business relationship & development with the Key Account in the region Facilitate sharing of know-how about the Key Account with the rest of the Key Account team Be the regional point of liaison with the Key Account on all business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance Manage regional account relationships with the Key Account to ensure excellent, long-term business relationships at all levels throughout the region Responsibility for account development and growth throughout the region, including strategy mapping, account penetration, customer relationship management and business improvement initiatives including: Responsible for establishing and continuing leadership of a functional account management team in all the region and countries / locations, in co-operation with the VMM, GAM & local P&L’s Regional coordination role in the annual KAM budget and development planning process Gathering information to provide a clear orientation of the customer's value chain within the region Identification, detailing and evaluation of business opportunities in the region Review (regarding general feasibility) and tracking of opportunities Co-development of strategic thrusts in the region, together with the GAM (by product, geography, etc) White spot identification (matching of top-down potential and current DB Schenker turnover => "white spots") and their economic evaluation Maintain an overview of account status in the region at all times and report as required Strategically partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth Internal communication to key DB Schenker management to ensure clarity and alignment of all resources and infrastructure Assist in the implementation of Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required TACTICAL Respond to complex and sensitive logistics issues and questions; create innovative and profitable solutions in tandem with specialist departments within DB Schenker Involvement in pre-RFQ process Assist in the provision of a schedule of forthcoming tenders 12 month forward tender planning Regular updates to be provided (minimum 4 weeks’ notice required for each RFQ launch) Involvement in RFQ launch: Ensure “quick scan” is completed including business intelligence and strategic value Assist in proving "higher" interest in case PM / BU rejects tender Act as regional case owner for contract issues as defined in the SOP Involvement in post-RFQ process: Assist post mortem analysis for all tenders (won, lost) Support the implementation of new business won Arrange & participate in Business Reviews with the customer and regional and country operations and business leaders Interact with the Key Account to proactively drive business development through regional meetings, workshops, sales calls, and other means