Initial Interview with HR over the phone based on what you have on your resume. If you pass, you will be schedule for a face to face panel interview with the department you are applying for and will be asked situational questions about how to handle stressful situations with client, work and team members. Make sure to give positive views. If you pass, another conference call interview schedule with the Director/VP. A mixed of situational and technical interview but since the interviewers are very nice and easy to understand (mostly american), you won't feel uncomfortable so there's not much of a pressure when it comes to organizing your thoughts to a given situation or problem they'd asked. After that, you will be asked for your availability to start the training/work (depending on the position/account you will be assigned).