Customer Service Agent applicants have rated the interview process at Dnata with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 70% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Dnata as a Customer Service Agent according to 3 Glassdoor interviews include:
One on one interview: 40%
Background check: 20%
Phone interview: 20%
Skills test: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Dnata (Changi Village, ) in Aug 2022
Interview
Job posting will be through an agency. Then agency will give you a phone call and get to know you a little more. Then will arrange and onsite interview with company HR. It is a group interview with about 10 people at once.
Interview questions [1]
Question 1
How would you deal with a difficult and angry customer?
Took about a week started working on two months 2 week of training then 1 em of shadowing them airline reps come to help which is nice you’d never alone
I applied online. I interviewed at Dnata (Manchester, England) in Feb 2026
Interview
The interview was around 30 minutes. You need to sign in at the front and get a sticker with your face and name. Then you wait for someone to cone and take you to the interview room. There will be one person asking the questions and one person taking notes.
Interview questions [1]
Question 1
One of dnata’s values is respect. How can we have respect in the workplace?
I applied online. I interviewed at Dnata (Zanzibar) in Jun 2025
Interview
Quick and short one I guess if they are not interested with you. I was disappointed by travelling 2 hours for a less than 10min interview. It was frustrating but my one of colleague had a bit of different story.
Interview questions [1]
Question 1
Tell me about yourself?
What do you do for a living?