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      Docusign

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      Technical Customer Success Manager Interview

      11 Dec 2020
      Anonymous employee
      Perth Amboy, NJ

      Other Technical Customer Success Manager interview reviews for Docusign

      Technical Customer Success Manager Interview

      6 Jan 2023
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Docusign (Perth Amboy, NJ) in Nov 2020

      Interview

      I applied online after a referral. Initially I had a phone screen interview followed by a technical assessment and lastly, a few zoom meetings with the role’s manager , department directors, and some of the team members. All of my interactions were great with everyone from the the beginning. There was constant communication on the process and next steps and what to expect. My recruiter Cecilia Ashworth kept me up to date throughout the entire process. It was probably one of the best if not the best interview processes I have gone through. I applied back around June and unfortunately didn’t make it the first time but Cecillia stated they wanted to stay in contact for any other opportunities that may come and and sure enough once it did, she contacted me. I would absolutely recommend applying here if there is a role that fits you.

      Interview questions [1]

      Question 1

      I was presented with an API problem and after I solved it I was asked why I solved it in that manner
      1 Answer
      avatar
      Docusign response
      5y
      Thanks.
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Docusign (Houston, TX) in Dec 2022

      Interview

      This was a very extensive interview process. There were 4 in total and a technical evaluation process. The 1st interview was a 1 on 1 to evaluate if I'd be a good fit for the role. The remaining 3 were peer interviews with personnel within the role I was interviewing for. I very much appreciated this extensive and detailed interview process. The process was well structured and I felt at ease through the entire process.

      Interview questions [1]

      Question 1

      The primary hurdle to this position was the technical evaluation. Beyond that the questions were customer relationship centric.
      Answer question

      Technical Customer Success Manager Interview

      2 Nov 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Docusign

      Interview

      Recruiter screen, hiring manager, culture fit, panel interview with management, technical assessment. There were multiple recruiters involved in the process, and communication was a little muddled and slow. The technical assessment was a few small tasks to complete at home and then a subsequent interview to explain your solutions and explore a bit deeper.

      Interview questions [1]

      Question 1

      What was a time when you had to escalate a customer issue?
      Answer question