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      Fifth Third

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      Customer Service Manager Interview

      22 Nov 2010
      Anonymous employee
      Tampa, FL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 1+ week. I interviewed at Fifth Third (Tampa, FL) in Mar 2010

      Interview

      was referred by an internal employee- got a call back the second day recruiter scheduled a 1 hr phone interview, then she said she would call me back for a time to meet with the branch manager she called me back 2 days later I met with the branch manager 3 days later the recruiter called me back to say I had passed my first interview and to let me know they would like to move me to the next step (which is another face to face interview with the regional manager- which I did not know anything about, I thought I was only meeting with the branch manager) met with the regional manager 2 days later- recruiter called me to let me know I had to meet with the Marget Manager- met with the market manager 2 days later and the recruiter called me 5 days after offering me the job.

      Interview questions [2]

      Question 1

      tell me about a situation where you had to coach an associate for not meeting sales expectations
      1 Answer

      Question 2

      tell me about a time you were able to turn an unhappy customer into a happy customer
      2 Answers

      Other Customer Service Manager interview reviews for Fifth Third

      Customer Service Manager Interview

      29 Mar 2014
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I applied online. The process took 1+ week. I interviewed at Fifth Third

      Interview

      I first had a phone interview with a recruiter employed with 5/3 and then met on site with the Branch Manager and Regional Manager.

      Interview questions [1]

      Question 1

      The questions were very common interview questions for a CSM role. Such as, "What would you do with a customer who may have this type of issue...."
      Answer question

      Customer Service Manager Interview

      10 Sept 2015
      Anonymous employee
      Cleveland, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Fifth Third (Cleveland, OH) in Oct 2011

      Interview

      The interview was held In person interview was held with yhe branch manager and the lead CSR. I was asked to wear business professional attire and bring my resume.

      Interview questions [1]

      Question 1

      Like all business, profits are made by selling our banking products. How comfortable are you with sales? When was there a time where you have had experience with sales?
      Answer question

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