Customer Service Representative applicants have rated the interview process at Frasers Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 54.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Frasers Group overall takes an average of 27 days.
Common stages of the interview process at Frasers Group as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 29%
Skills test: 29%
Group panel interview: 14%
Phone interview: 14%
Other: 14%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Frasers Group in Oct 2021
Interview
The interview was about 30 minutes long and was via Teams (I believe). It was simple, but the questions were very generic and were just read off of a sheet.
Interview questions [1]
Question 1
Do you have experience with using web chat with customers?
I applied online. The process took 2 weeks. I interviewed at Frasers Group (Shirebrook, England) in Oct 2024
Interview
The process was as expected. The best part was some mock emails to fill in for the interviewees to see how competent you are. Other basic questions were regarding your transferable skills.
I applied online. The process took 2 weeks. I interviewed at Frasers Group (Shirebrook, England) in Sept 2024
Interview
Great thorough and quick interview process and turn around for feedback nice team and good company process it was enjoyable and I am
Enjoying my new role in the business