After an initial screening, there was a face to face meeting with hiring manager, to assess basic qualifications. This was followed by one more round of panel interview with 5 team members. Questions were related to how you show presence of mind in difficult sitiations.
Interview questions [1]
Question 1
How will you persuade a C level executive to listen to your solution?
I applied in-person. The process took 1 week. I interviewed at GS Services (Mesa, AZ) in Apr 2020
Interview
Fairly easy interview process. Series of question reviewing your experience and skill set. Be prepared to provide examples of leadership and coaching scenarios. Time management and organizational skills are a plus.
Interview questions [1]
Question 1
How would you handle a situation where one of your agents is not meeting performance goals?
I applied in-person. I interviewed at GS Services (Copperas Cove, TX)
Interview
Quick interview process. On the spot hiring is always a plus. Salaries and schedules are discussed. Training is necessary and you get paid for it. I have worked for this company over 20 years ago. Hopefully a lot has changed.
Interview questions [1]
Question 1
What can you bring to the company. The kind of person you are.