GoGen interview questions

A group interview with around 10 people, going through scripts and practising the telephone process and doing research upon the charity representing. Learning about the charities you represent on the phone.

The interview process was pretty straightforward, you get put in a group with about a dozen people that have been referred through agencies. You then learn about the charities they represent, the do's and don'ts and read through one of the telephone scripts you use when calling up customer (the people that donate the money). They test you on your ability to read, delivery, tone, pitch and how you build rapport over the phone. You find out by the end of the day if you were successful or not.