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      Customer Success Manager Interview

      27 Oct 2023
      Anonymous interview candidate
      Karlsruhe, Baden-Wurttemberg
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at GoTo (Karlsruhe, Baden-Wurttemberg) in Aug 2023

      Interview

      Gutes Gespräch mit den Vorgesetzten, einfache Fragen, insgesamt tolle Details und Benefits und Kollegen. Ein Unternehmen was von Aktiengesellschaft wieder in Privatbesitz zurückging, was etwas ungewöhnlich ist. Der Hauptteil der Mitarbeiter arbeitet aktuell und in Zukunft immer mehr in Ungarn.

      Interview questions [1]

      Question 1

      Kennen sie GoTo und die Software welche wir anbieten?
      1 Answer

      Other Customer Success Manager interview reviews for GoTo

      Customer Success Manager Interview

      13 Jan 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at GoTo in Dec 2020

      Interview

      Have 5 rounds of interviews including the initial screening call. Each interview was fairly casual and asked expected questions regarding Customer Success. Each interviewer asked to record the sessions so they would be more present during the interview and wouldn't have to spend most of the time taking notes. I thought this was incredibly thoughtful. Then the following interviewer reviewed all of the notes and feedback from the prior conversations and didn't ask any duplicated questions, which was a complete wow factor. The person I worked with in talent acquisition was incredible too. Since I interviewed during around the holidays, they made sure to set clear expectations for the timeline of the interviews.

      Interview questions [1]

      Question 1

      Tell me about a time you saw a gap in a process, how did you handle it?
      Answer question
      1

      Customer Success Manager Interview

      2 May 2019
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Negative experience

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GoTo (Dublin, Dublin) in Apr 2019

      Interview

      Initial screen with recruiter who asked some very standard questions and then arranged an interview with the team lead. The process wasn't entirely smooth as there was some confusion around timezones and technical issues but it worked in the end. During the interview with the team lead the role turned out to be too junior for my level, which the recruiter should have really recognised and pointed out during the initial process. Had I known, I wouldn't have continued the process. As far as I was concerned the interview was over for me from that point, but of course I didn't hang up on the man. I wish I had, however because what he asked me next was something I'd never once heard in my nearly 15 years of experience. The question was literally "You know, I also have children [like you], and I couldn't see my wife working full-time. How are you going to manage working full-time [while having children]?" I'm not even sure if this type of question is even legal - apart from being the height of audacity, of course. Had my husband been interviewing for the same role, would he have been asked the same question? As if that wasn't enough to put me off, it also turned out that the role was basically with the rebranded Citrix organisation, which has never had a great reputation within the Dublin tech scene.

      Interview questions [1]

      Question 1

      [As a woman] How are you going to manage working full-time when you have children?
      2 Answers

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