I was contacted by an Admin person for the on-site 1:1 interview. I was not phone-screened at all, just a date/time provided for the interview. I arrived to the interview as scheduled, however, five minutes into the interview the Manager stated he had made a mistake and I should have been phone-screened prior. He also admitted to not reading my resume. It would seem I was over-qualified for the job and did not have (according to the interviewer) a native knowledge of the product. The interviewer did apologize and seemed gracious. The job was portrayed as a very intricate and complicated Call Center environment, when in-fact it seemed to be your basic Call Center job with VOC focus.