HopSkipDrive interview questions

I had a really great experience interviewing with HopSkipDrive. The process moved quickly and took about 20 days from my first recruiter call to receiving an offer. There was also consistent communication from the recruiter throughout the process, which made everything feel smooth and well organized. The interview process included four rounds. I first met with the recruiter, then the hiring manager, followed by a panel interview with four team members, and then a final conversation with the hiring manager to go over feedback and answer any follow up questions. I really liked that the panel was with team members and not the hiring manager. It made the conversation feel more relaxed and took some of the pressure off. The interview questions were thoughtful and often multi part, which really made me think about my past experience and how it could apply to the role. I also completed an exercise where I created a flow chart and built slides to solve a business problem, which felt very relevant to the work I would be doing. Everyone I met throughout the process was friendly and welcoming. Overall, it was a very positive and well-organized interview experience.

One word: nightmare. The entire interview/selection process is through their app, which DOES NOT WORK. I was asked to upload my driver documents (license, car registration, insurance) in the app, but there was no upload link. I emailed support, and their response was unhelpful. I emailed a second time; no response. After multiple attempts to use their app--and getting spammed by email and text 2-3 times per day with the command "upload your documents to our app!"--I gave up. Then two weeks later, someone from HopSkipDrive reached out, asking why I hadn't completed my application. I told them their app did not have a link to upload documents. The rep promised to fix it. Almost a full month after my first contact with HopSkipDrive, and after reinstalling the app 3 times, the link finally appeared, and I was able to submit my driver documents. I was then asked to submit to a background check. I was told I would receive an email the following Monday with next steps, but Monday came with no email. So I opened the app once again, and a curt message appeared that my application had been "closed" and I had been rejected as a driver, with no reason given.