I applied through a recruiter. The process took 1 day. I interviewed at IBEX Global (Columbia, TN) in Apr 2016
Interview
They send you an email and login with a few tests you take at home concerning customer service before the interview. At the interview, you take the last few tests which are filling info and typing skills. I didn't have much customer service, but that's what training is for. After the interview, there is a saliva drug testing, and a tour of the facility. They show the entrance, break room, and the cubicles. They do give you the starting salary, start date, and pay day (biweekly). Also, first paycheck will be next month, since you are getting paid for the previous two weeks.
Interview questions [1]
Question 1
Was there a time you experienced excellent customer service? How did the employer resolve it?
I applied online. I interviewed at IBEX Global (San Antonio, TX) in May 2016
Interview
group of people in one room talking to recruiters and being ask a bunch of questions about working in Customer service, which was NOT the job they are even interviewing for
I applied through a recruiter. The process took 2 days. I interviewed at IBEX Global in Jan 2015
Interview
Fairly standard. That's the best possible description. Browse online for a list of the most common interview questions and you'll find the ones that were asked. Not overly nitpicky but they do go through your CV and ask you to clarify should it be necessary. Also there's a drug screening but then again, who doesn't do that nowadays.