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      CSR Interview

      19 Feb 2019
      Anonymous employee
      Accepted offer
      Positive experience

      Other CSR interview reviews for IRS

      Customer Service Representative (CSR) Interview

      4 Jul 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at IRS

      Interview

      There wasn't an interview. There was an online assessment with the job application. The assessment had several behavioral questions that referenced conflict escalation, ethics, and collaboration. There were also general language use questions and basic math skill questions.
      Average interview

      Application

      I applied online. I interviewed at IRS

      Interview

      There are different stages , groups and mock calls. Overall it all Can take a couple of months from when you apply to when you start. It can all seem a lo intimidating, but the people there are actually wanting to see you succeed. And will help you when they can as you will be going in at one point in groups.

      Interview questions [1]

      Question 1

      Tell me about yourself....
      Answer question

      Customer Service Representative Interview

      17 Apr 2025
      Anonymous employee
      Oakland, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at IRS (Oakland, CA)

      Interview

      no interview takes place they hire upon background check which is a month long process once passed you get a start date then your hired its a quick and easy process they hire in mass quantities

      Customer Service Representative (CSR) Interview

      11 Mar 2025
      Anonymous employee
      Fresno, CA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at IRS (Fresno, CA)

      Interview

      There wasn't one. You were asked to join a zoom meetup with other folks for a overview. They then gave you tips on filling out the application and turning in a resume.

      Interview questions [1]

      Question 1

      Turn in a resume that you knew something about accounting or office work life.
      Answer question