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      Customer Success Manager Interview

      8 May 2023
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Imaware (Austin, TX) in Jan 2023

      Interview

      I interviewed with imaware in Feb of 2023. I interviewed for three days, back to back with several members of their team - of which, I received great feedback from everyone I interviewed with through the process. I was advised that I would hear back "in a couple of days" with an update. I followed up for four weeks, and they were radio silent. She did not respond to any email communication for several weeks - finally, "I will provide an update soon" and again radio silence. Through the interview process, the questions seemed mundane, surface, and repetitive throughout the process.

      Interview questions [1]

      Question 1

      What would you describe as a weakness? Tell us about a time you had to deal with a difficult customer, etc.
      Answer question
      2