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      Merchant and Customer Insight Interview

      19 Nov 2025
      Anonymous interview candidate
      Jakarta
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Indodana (Jakarta) in Nov 2025

      Interview

      The recruiter initially contacted me after office hours and asked for an online interview the next morning. When I requested a reschedule, she never replied. One month later, she reached out again as if the previous message didn’t exist. I agreed to her proposed schedule, but she asked to reschedule just 2 hours before the interview. I confirmed availability for the next day after lunch, yet she didn’t respond or propose a time until the next morning. On the interview day, she showed up 15 minutes late, mentioning laptop issues, and the apology was minimal, just “thank you and sorry”. She also promised an update within a week, but it has now been over 2 weeks with no follow-up. I understand things can happen, but overall, the hiring process felt disorganized and showed little respect for the candidate’s time. I hope the company improves its recruitment professionalism.

      Interview questions [1]

      Question 1

      The interview questions were quite basic and focused mostly on my past experience. The entire session was conducted in Bahasa. Some of the questions included: - Tell me about yourself - Why are you currently looking for a job? - Can you explain your previous role?
      Answer question