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      Kaplan

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      Operations Manager Interview

      22 Dec 2014
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Kaplan

      Interview

      I applied for an Operations Manager online via the Kaplan jobs portal. Two weeks later, I received an email from a company recruiter to schedule a phone interview. We needed to reschedule so set up another date and time. Recruiter did not call, I emailed them asking if I had the wrong date/time. Received a reply an hour later apologizing and setting up a new date and time for the phone screening. Questions for the screening were typical questions asking about previous companies and roles. I followed up with a thank you email and followed up 2 weeks later. Nothing. 6 weeks after the telephone call I receive an email asking to schedule a telephone interview with the Hiring Manager. The recruiter didn't ask if I was still available, I mean I was, but 6 weeks! Phone interview went well and scheduled an in-person meeting with the hiring manager right away. The in-person was great. Met with Hiring Managers boss as well, plus a company project manager. Hiring manager was in office with me when I sat down to speak to the PM. First thing PM mentioned was that she thought about applying for the job as well as she is always looking at the jobs portal to see what's available. The tone that she used was sort of "matter of fact, I am what you need." That was odd to me.

      Interview questions [1]

      Question 1

      The in person interview began with picking my brain on the best ways to deal with unsatisfied customers who want a refund. A lot of back and forth. Hiring manager said he liked my approach.
      Answer question

      Other Operations Manager interview reviews for Kaplan

      Operations Manager Interview

      16 Mar 2014
      Anonymous employee
      Accepted offer

      Application

      I applied online. The process took 3 weeks. I interviewed at Kaplan

      Interview

      Wasn't a terribly difficult hiring process. 1 phone interview and 2-3 in person interviews.

      Operations Manager Interview

      10 Apr 2013
      Anonymous employee
      Irvine, CA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Kaplan (Irvine, CA)

      Interview

      The hiring and interview process was 10 years ago so this may not be as reflective of today. I had 3 interviews and it lasted about a month. I think it was a bit involved but in the end I was hired so I guess they did a really good job.

      Interview questions [1]

      Question 1

      I cannot remember, but you should always be prepared to answer the question "do you have questions for me?"
      Answer question

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