Initially, I applied for a different role within the organization. An HR representative reached out and recommended the QA role based off my previous experience. After a first-call screening, I was given an assessment to complete before a video interview. The call was held by multiple employees.

One 30 minute call with a recruiter, then a single Zoom interview with VP of Courseware, QA Manager and a recruiter. Second interview was about 45 minutes long. Everyone was very courteous and on time, and were able to answer my questions in detail. They require and provide an online IQ test, Culture Test, and Aptitude Test. Some references as well. My negative feedback here is not that I did not receive an offer, but that the role changed during the interview process. KnowBe4 was asking for their normal QA Content Review position, but they noticed that I was bilingual, and during the second panel interview they morphed the role into a hybrid Review/Translation Adjudication role, and I had not been informed of this prior to the interview. At the end of the interview they expected me as a candidate to accept the sudden change in responsibilities at the same salary level. Translation services come at a high premium particularly when a human is involved, and I asked to re approach our salary conversation. The next day I received a non-offer email.