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      Lawrence Kia

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      Automotive Service Advisor Interview

      22 Aug 2022
      Anonymous interview candidate
      Lawrence, KS
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lawrence Kia (Lawrence, KS) in Jul 2022

      Interview

      The interview was disorganized and I had to tell him who I was. As he explained how he operated and what he wanted out of his employees, there were so many red flags. The previous employee was let go because of customer service issues. (Completely Understandable) There was a clear understanding that you are easily replaceable and he has high unrealistic expectations. The compensation and hours advertised were grossly inaccurate after speaking with him. On top of that, I applied for a job at one of their other dealerships in Kansas City and he had me meet him at Kia in Lawrence and asked if I would work at the Kia location. The interview was bad enough I went home and withdrew my application.

      Interview questions [1]

      Question 1

      Give examples of customer service where the customer was not happy and how did I deal with the situation. Why did I want to work as a service advisor.
      Answer question