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      LearnUpon

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      Customer Success Manager Interview

      11 Feb 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at LearnUpon

      Interview

      The whole process was very off putting. I sent my availability, but never received confirmation of a date/time. Then I get an email from the department director asking why I wasn’t at the interview! I had no idea it was happening! Eventually I had the interview, all was well, I got put through to the next round and same thing. I had questions afterwards and the recruiter never answered them. Eventually I had the next round of interviews and I had to mention I was ill with the norovirus but still showed up for the zoom call because the recruiter was uncooperative. I was rushed between interviews because they wanted to hire quickly and then it took them two weeks to get back to me with a rejection email. The whole thing made me look and feel like a terrible candidate and it didn’t leave me a great impression about the recruitment process or company. Everyone I spoke to was kind but that doesn’t make up for the lack of communication throughout the interview process.

      Interview questions [1]

      Question 1

      Tell me about yourself and why you’re interested in this specific role?
      Answer question
      1
      avatar
      LearnUpon response
      3mo
      Hi there, Thank you for sharing this feedback. Providing a seamless and supportive experience is a core part of our interview process, so it’s disappointing to hear that our coordination in this instance didn’t match the positive impression you had of our team. We clearly had some communication gaps throughout the process, and we’re especially sorry that you felt unable to reschedule while you were unwell. We are looking into the specific circumstances that led to these disconnects to ensure we uphold our usual standards of candidate support moving forward. We appreciate you calling this out, it helps us stay on track. If you’re open to sharing more details about your experience, please feel free to reach out to us at peopleops@learnupon.com.

      Other Customer Success Manager interview reviews for LearnUpon

      Customer Success Manager Interview

      11 Mar 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at LearnUpon

      Interview

      It was an average interview. I spoke with someone on the phone for about a half hour. We basically went over my history but I never really got much information about the company or position.

      Interview questions [1]

      Question 1

      i was about to describe my past experiences.
      Answer question

      Customer Success Manager Interview

      21 Oct 2019
      Anonymous interview candidate
      Exton, PA
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at LearnUpon (Exton, PA)

      Interview

      The interview process was a 3 step process that included a phone screen, interview and separate onsite demo given by the candidate interviewing of their product. They allow you to learn and work with their product for a week and then, you present to the team as if they were a client being trained. The demo prep was time consuming but really aided in providing clarity as to what their product is like. Everyone was super friendly and pleasant and I’m sure it’s a LearnUpon is a wonderful company to work for. My one complaint is that I was told that it came down to timing for the role and they didn’t have any additional feedback.

      Interview questions [1]

      Question 1

      Share a story of when you went above and beyond for a customer.
      Answer question
      2
      avatar
      LearnUpon response
      4y
      Hi, We appreciate your feedback. Our Talent Team aim to find the best Luppers possible who will go the extra mile to deliver work we're proud of and who will work together in a friendly and supportive team. Unfortunately this sometimes means holding out for the right time for great people like yourselves to join the team.

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