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      Lexus

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      Customer Service Representative Interview

      19 Aug 2022
      Anonymous interview candidate
      Houston, TX
      No offer
      Positive experience
      Easy interview

      Application

      The process took 1 day. I interviewed at Lexus (Houston, TX) in Jan 2020

      Interview

      Interviewed for a CSR position and was not selected, application, interview, call back and the letter of denial I am unsure why this ask for 30 works if you do not have 30 to give simple process

      Interview questions [1]

      Question 1

      Job history only and education level
      Answer question

      Other Customer Service Representative interview reviews for Lexus

      Customer Service Representative Interview

      27 Apr 2016
      Anonymous employee
      Torrance, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Lexus (Torrance, CA) in Oct 2014

      Interview

      - Pre-assessment Test where they test your typing skills and ask you case scenario questions - Phone Interview where they ask you a few basic interview questions - 1st Round Interview with 2 Supervisors where they ask you common interview questions, along with STAR format questions - 2nd Round Interview with 2 Managers with mostly STAR format questions (difficult, but with preparation, you'll do well)

      Interview questions [1]

      Question 1

      A few STAR format behavioral questions are asked - Tell me about a time when you had to use your presentation skills to influence someone’s opinion. - What is your typical way of dealing with conflict? Give me an example (Tell me about a recent situation in which you had to deal with a very upset customer.)
      Answer question