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      M Group

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      Customer Service Advisor Interview

      23 May 2026
      Anonymous interview candidate
      Slough, Berkshire, South East England, England

      Other Customer Service Advisor interview reviews for M Group

      Customer Service Advisor Interview

      24 Nov 2025
      Anonymous interview candidate
      Slough, Berkshire, South East England, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at M Group (Slough, Berkshire, South East England, England) in May 2025

      Interview

      It was quite easy there was phone recording played we need to listen and rate the different aspects like communication, empathy, attention to details, attitude. Then we have Maths test and and scripting reading if you have cleared this rounds then you have a chance to attend a interview.

      Interview questions [1]

      Question 1

      Introduce about your self? Good Customer Experience? How did you face the angry customer.
      Answer question
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at M Group (Slough, Berkshire, South East England, England) in Nov 2025

      Interview

      a waste of time, most people only their so they can meet fair hiring compliance, the interview itself was 4 hours with im not kidding middle school level english test, and thats not even the worst part you would think you'd be asked questions regarding the role, no instead your asked idiotic questions like rate teamwork from 1-5 and why. its a waste of time because current employees referring a relative are more likely to get hired and did rather than someone who's qualified for the job. no test on typing speed, no test on the actual role no instead you spend 4 hours doing a test where you have to and im not kidding find the grammar mistake, like one question was a person asking a question and im not kidding the answer was the one with the question mark at the end thats the kind of interview your going into.

      Interview questions [1]

      Question 1

      rate these from 1-5 teamwork punctuation attendance hitting targets knowledge
      Answer question
      avatar
      M Group response
      6mo
      Thank you for sharing your feedback about the interview process. We’re sorry to hear that your experience did not meet your expectations. Our goal is to create a fair and structured process that allows candidates to demonstrate their skills and suitability for the role. We understand that spending several hours in an assessment can feel challenging, and your comments about the relevance of certain tasks are noted. We take concerns about fairness and transparency seriously and will review your feedback as part of our ongoing efforts to improve the candidate experience. Thank you again for taking the time to share your perspective.