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      MAERSK

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      Customer Service Agent Interview

      13 Aug 2018
      Anonymous interview candidate
      Lahore
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at MAERSK (Lahore) in Jul 2018

      Interview

      I applied online on the company's website and got a call from the job poster after a few days. The process was around 2 months long. I applied in June 2018 and got offer on the last day of July 2018. In the initial phone interview I was asked the initial screening questions of Why I want to join the customer services role. What are my JDs in the current role. Why do I want to make a switch to shipping industry. My current salary and will I relocate. Then she said that someone from HR will contact you for an interview in about 2 weeks time. I was contacted after two weeks to schedule an interview with the Hiring Manager and the HR Manager. The questions were typical questions regarding my introduction, why I want to switch and some situational questions. Before the interview I was made to attempt the PLI test (50 questions/ 12 minutes). Following the interview I got call for another interview with the MD and CFO. Following which the HR asked for my professional references.

      Interview questions [1]

      Question 1

      Tell us about a time when you had to handle an irritated customer, How did you deal with it? Tell about a time when you missed a deadline? Tell about a time when you had to face a challenge and how did you over come it? What were your learning from the process? What did you learn from handling an irritated customer? Why do you want a career in customer services? What is happening in the shipping industry globally? What is 60 divided by 0.5? A situational question of what will I do if I receive a list of containers which are not being claimed by the customers and customers are not responding to the reminders.
      Answer question
      11

      Other Customer Service Agent interview reviews for MAERSK

      Customer Service Agent Interview

      13 Feb 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at MAERSK

      Interview

      La entrevista fue muy bien, fueron amables, aunque creo que en una sola reunión, no da pie a conocer al candidato en profundidad, algunas preguntas fueron superfluas y otras demasiado concretas sobre el puesto o los sistemas o programas utilizados, creo que eso no sirve para valorar como soy realmente como trabajador, creo que no pude exponer todo mi potencial y que me conocieran realmente.

      Interview questions [1]

      Question 1

      Me preguntaron por la experiencia, conocimientos técnicos y gustos o preferencias dentro del sector y para cerrar porque me gustaría cambiar de empresa.
      1 Answer

      Customer Service Agent Interview

      17 Feb 2022
      Anonymous employee
      Jakarta
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at MAERSK (Jakarta) in Feb 2022

      Interview

      its the 1st interview, its short and the interviewer is very humble. she asked about my college life, my internship and my organization activity. then got the result of the interview on the next day

      Interview questions [1]

      Question 1

      my college life, my internship and my organization activity
      Answer question
      2

      Customer Service Agent Interview

      9 Aug 2019
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at MAERSK in Jul 2019

      Interview

      I applied online and they sent a email to attend the online test and behavioral questions. attended the PLI test online 50 questions within 12 minutes, Havent heard back from them . Its been two weeks

      Interview questions [1]

      Question 1

      PLI Test (Online)
      Answer question
      1

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