I was interviewed by the owner of the franchise and it was more of a conversation than a real interview. When I was interviewing people though, it was more of a structured question interview. They have you come in and sit int he lobby for 15 minutes and watch what the front desk does. For therapists, it's usually two hours of massage, back to back. They're looking for flow and deep tissue ability. For front desk, they're looking that your personality fits and you're not going to cause drama. For us for the front desk, we were looking for flawless memorization of the sales script and bubbly personality.