Easy simple well structured interview
Great stuff to interview with patience and knowledge
First get-to-know-you questions and then technical questions and then conflict resolution questions. Time was well managed on the interview day
Interview questions [1]
Question 1
When you have a user that is irate, how do you still set expectation without committing to what you cannot deliver at the time?
I applied through an employee referral. The process took 1+ week. I interviewed at Merchants (Sandton) in Feb 2024
Interview
Over the phone. An hour max. Called me while at work and I scheduled a call for an hour later. Then they called asked standard questions and the difference between credit and debit card. Passed the interview. Onboarded the next week.
Interview questions [1]
Question 1
What is the difference between credit card and debit card.
I applied online. The process took 1 day. I interviewed at Merchants (Johannesburg) in May 2021
Interview
The interview process was very easy and quick.
The interviewers are friendly. Easy assessments and interview feedback is provided within 24 hours. You can visit their offices to land yourself one.
Interview questions [1]
Question 1
Tell us about yourself.
How do you deal with difficult customers.
What was the worse experience you dealt with?
Why do you think you're fit for this role.