I applied online. I interviewed at Mesa Air (Phoenix, AZ) in Jan 2024
Interview
The interview process went fast, applied in December 2023 and received an offer by January 2024. Interviews were all virtual. Easy interview process. Mainly consisted of a 3 step process
Interview questions [1]
Question 1
Describe a time you had a frustrated customer, how did you deal with the situation?
Super easy! Did a video interview that was about 4 questions, mostly about you and customer service questions. Had an online interview with recruiters and waited about a week for a phone call.
I applied online. The process took 4 weeks. I interviewed at Mesa Air in Apr 2025
Interview
Online process where you record videos of yourself answering questions and you have unlimited time to think of an answer and unlimited takes. But you do only have one minute to answer. Questions are pretty easy if you put some thought into them. About a month later I was invited to a group interview session via zoom as well as a one-on-one interview.
Interview questions [1]
Question 1
Tell us a little bit about yourself, who is your role model other than a parent, talk about a time with a difficult situation with a coworker, what does hospitality mean to you.
Very easy process. Honestly, it was such a pleasant Interview process. Fairly quick to move forward or to know you were not accepted. The recruiters were open minded and enjoyable to talk to. None of them were so intimidating that you felt unworthy.