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      National Express

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      Customer Service Advisor Interview

      28 Jun 2022
      Anonymous employee
      Birmingham, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at National Express (Birmingham, England) in Jun 2019

      Interview

      The interview was conducted in groups where we had team exercises and scenarios to discuss. There were an English and maths exam which was relatively straight forward - on passing this, there was then an interview with two of the managers in the department.

      Interview questions [1]

      Question 1

      What are your interests and hobbies?
      1 Answer

      Other Customer Service Advisor interview reviews for National Express

      Customer Service Advisor Interview

      2 Dec 2018
      Anonymous employee
      Birmingham, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at National Express (Birmingham, England)

      Interview

      Applied online. Couple of weeks later invited to group interview at Birmingham branch. group interview consisted of 12 individuals split into two groups and took turns to conduct group interviews whilst one group waited which almost took the whole day. Group activity was just to see how well we worked as a team. Once group activity was conducted everyone had a one to one with two managers who each asked some baisic questions. A week after the interview i got job offer. Once you get offer and before you start work they do some baisic drug/background tests and checks

      Interview questions [1]

      Question 1

      One time you went out of your way for customer? Why would you like to work at National express? One time you dealt with a difficult customer and how?
      Answer question
      2

      Customer Service Advisor Interview

      1 Nov 2018
      Anonymous employee
      Southampton, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at National Express (Southampton, England) in Nov 2018

      Interview

      I had applied for the job in which i had recieved an email regarding a call back for a phone screening. I had called back and answer the recruiters question which were fairly basic and easy to answer. And on the same day i received and email for an interview in store and for that reason i was happy about the process

      Interview questions [1]

      Question 1

      what is your background in sales and what skills do you have that will be beneficial to this role?
      Answer question