I applied through a staffing agency. I interviewed at NeoPollard Interactive (Lansing, MI) in Mar 2021
Interview
Pretty easy, they hire anyone. The interview is over the phone and not very long. Then you come in to the office and fill out background information about your past and household. There is a federal background and drug test that you have to be pass. They do say they will hire you depending on the charge
Interview questions [1]
Question 1
Do you have any experience in customer service?
Why do you want to work here
I applied through an employee referral. The process took 1 week. I interviewed at NeoPollard Interactive in Sept 2021
Interview
I applied directly to their HR department. A couple days later I was contacted through a temp agency that would assist through the interview process. I was sent an interactive assessment to gauge my call center skills. After that I scheduled an interview with an NPi supervisor through the temp agency. The interview itself was about 30 minutes.
Interview questions [3]
Question 1
Tell me about a time you were able to resolve a situation with an escalated or upset customer.
